Cancellation and refund policy

Before your access is approved

If you have paid but we have not yet approved and opened your access, tell us and we will refund you in full. Nothing has been provided yet, so there is nothing to argue about.

After your access is open

Memberships give immediate access to the sessions, so they are treated as provided from the moment we approve them. We do not refund part-used memberships as a matter of course.

We will still look at genuine cases — if you have not attended any session and ask within 7 days of approval, email us and we will consider a refund on its merits.

If we cancel

If we stop running sessions altogether during your membership, we refund the unused portion, worked out by the days remaining.

Payments we cannot match

If a payment cannot be found against the reference you gave, we will reject it and no access opens. Your money stays with you — a rejected submission is not a charge. If you believe the payment did reach us, send the UTR and we will check again.

Duplicate payments

If you pay twice by mistake, tell us. We will either refund the duplicate or add the days to your membership — your choice.

How to ask

Email support@pivottradeacademy.in with the name you registered with and the UTR reference. We reply within 2 working days.

How long a refund takes

Approved refunds are sent back to the same UPI account you paid from, normally within 5 to 7 working days.

No auto-renewal

Nothing renews automatically and we do not hold your payment details, so there is no subscription to cancel. When your period ends, access simply stops.